Reference

Privacy Policy for Your Indonesia Account

Your batik4d Privacy Policy starts with the data you use most: account profile details, DANA, OVO, GoPay and QRIS wallet records, cookie choices, and game-session logs from Lightning…

DANA, OVO, GoPay, QRISCookie choicesProfile editsSupport records
batik4d Privacy Policy for Your Indonesia Account
CONTACT PATHS

Contact Us About Account Data

Privacy questions should reach the team that can match your account, wallet records, and device history. If you contact us from Semarang or anywhere else in Indonesia, include your registered phone number and the payment rail involved, such as QRIS or GoPay. We answer through live chat, email, and the account privacy request path, with support hours set for 09:00-23:00 WIB.

Team online

Live chat privacy check

Use live chat inside the lobby when you need a quick privacy check. We are available 09:00-23:00 WIB, and we may ask you to confirm your phone number before discussing account data.

Email data request

Send email when your request needs attachments, payment references, or a written answer. Include your username, registered phone number, and whether the record relates to DANA, OVO, GoPay or QRIS.

Account privacy path

In your account, go to Profile > Security > Privacy request to ask for edits or access to stored records. This path helps us connect your request to the correct profile without extra messages.

HANDLING PRACTICE

How We Handle Rocket Crash Logs

Privacy work is operational, not decorative. We separate profile details, payment references, cookie choices, device signals, and game-session records so each request can be checked by the right team.

Account profile data

We keep your username, registered phone number, login history, and profile settings so you can regain access and so support can match you to the right account before sharing any private records.

Payment record matching

DANA, OVO, GoPay and QRIS references are stored with timestamps, account ID, and status. We use them to trace deposits, verify withdrawals, and answer disputes without exposing your wallet details in chat.

Cookie choices

Cookies help us remember language, session status, and basic device behaviour. You can clear browser cookies on your phone through Settings > Site settings > Cookies, then log in again if needed.

Game-session records

Records from Lightning Roulette, League of Legends markets, Fish Hunter, or Rocket Crash may include time, stake movement, result status, and device type. We use these logs for account history and dispute checks.

Retention windows

We keep records only as long as needed for account service, payment tracing, security checks, and legal duties. When a record is no longer needed, we remove it or reduce it to non-identifying data.

Change requests

You can ask us to correct profile details, update contact data, or explain stored records. We verify your account first, then answer through chat, email, or the Profile > Security request path.

Privacy Questions Before You Join

These answers focus on how we handle your personal data before and after you open an account. Keep your registered phone number, username, and payment reference ready when you contact us, because privacy requests need account matching. We avoid asking for the same detail twice when your earlier chat, email, or Profile > Security request already contains enough proof.

We collect account details such as username, registered phone number, login activity, payment references, cookie choices, and game-session records. We use this data for account access, wallet tracing, support handling, and security checks.

Yes. We store payment references, timestamps, status, and account links for DANA, OVO, GoPay and QRIS. We do not need your full wallet login, and support will not ask for your wallet password.

You can ask through live chat, email, or Profile > Security > Privacy request. We verify your registered phone number first, then send the data we can provide under the rules that apply to your account.

Cookies remember login status, language, and basic device behaviour. On Android Chrome, open Settings > Site settings > Cookies if you want to clear them, then return to batik4d.club and log in again.

We keep session logs while they are needed for account history, payment tracing, dispute checks, and legal duties. Logs may include room name, time, balance movement, device type, and result status.

Yes, if you can prove account ownership. Contact live chat during 09:00-23:00 WIB or use Profile > Security > Privacy request, then provide the current number and the new number you want attached.

Only the teams needed to handle the request can access it, such as support, payment tracing, or security staff. We keep the request linked to your account so answers stay consistent across chat and email.